Field in Mölle, Sweden.
Text & Photo © CM Cordeiro 2014
The Swedish management concept made headlines in 2001, as only sports news can do, when the BBC news reported that Swedish soccer manager Sven Goran Eriksson took England to the top in the World Cup qualifying rounds using Swedish management ideology.
As a field of research, studies on Swedish management is relatively new, beginning in the 1980s with research in the area of Scandinavian management. A prominent piece of work in the field at that time was Skandinaviskt management i og uden for Skandinavien by Geert Hofstede.
And in 1985, Jan Carlzon’s success as CEO (1980 – 1993) of Scandinavian Airlines (SAS) led to his book entitled Riv pyramiderna!, which mapped SAS’s winning management strategy under his leadership. His success and work gained much media attention and created a Scandinavian leadership ideal. Carlzon’s main idea was to lateralize hierarchies and decentralize decision-making within the organization, which empowered employees further out in the service line to serve customers better. With decentralization, employees were given the power to make decisions on the spot, without having to go to their managers to ask for decision approvals. And since they knew the customers better, Carlzon was convinced that the people ‘out there’ would fit best in making the right decisions regarding their work situations. The lateralization process had its problems and hiccups, one of which was the consequence of making middle managers feel rather redundant and had to be reassigned duties.